Returns & Shipping
Clear guidance for delivery, damaged products, returns and refunds.
Returns & Shipping Policy
Because dry fruits are food products, returns are handled with a focus on hygiene, product safety and order accuracy.
Shipping
- Orders are shipped to the address provided during checkout.
- Applicable shipping charges and delivery estimates are shown during checkout or in the order communication.
- Delivery timelines can vary by destination, courier availability, weather and other circumstances outside our direct control.
- Please ensure the recipient is available to receive the shipment and that the address and phone number are accurate.
Damaged / Wrong Item
- If you receive a damaged, tampered or incorrect product, contact the Help Desk as soon as possible, preferably within 48 hours of delivery.
- Share your order number and clear photographs of the package, shipping label and product. An unboxing video may also help us investigate the claim.
- We may review the claim and, where applicable, arrange a replacement or refund.
Returns & Refunds
Opened or used food products are generally not eligible for return for hygiene and food-safety reasons. A return or refund may be considered where the wrong item, damaged package or other eligible fulfilment issue is verified.
Order cancellation
If you need to cancel an order, contact the Help Desk immediately. Cancellation is subject to whether the order has already been processed or dispatched.
Refunds
Where a refund is approved, it will normally be processed through the original payment method or another appropriate method communicated by us. Bank or payment-provider processing time may vary.
Contact
Help Desk: +91 9999 00 9999
Email: Avison1990@outlook.com